Franchise Training Supervisor – Golden Corral Puerto Rico
The Franchise Training Supervisor is responsible for ensuring that all Golden Corral locations in Puerto Rico operate at the highest levels of quality, service, safety, and brand compliance. This key role reports directly to the Director of Operations and serves as a critical resource for developing internal talent and strengthening operational excellence across the restaurants.
Primary Responsibilities
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Review, audit, and reinforce operational procedures across all locations to ensure full compliance with Golden Corral franchise standards.
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Develop and implement ongoing training strategies to enhance efficiency, consistency, and overall service quality.
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Manage and maintain all training programs within the franchise training platforms, including food safety, guest service, leadership, and operational modules.
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Train and certify newly hired managerial staff, while developing internal leaders who will participate in new store opening teams.
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Support and guide General Managers, addressing operational opportunities, providing real-time coaching, and reinforcing best practices.
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Conduct a monthly assessment for each restaurant, evaluating all operational areas, identifying deviations, and establishing tailored improvement plans.
- Promote and uphold a culture of compliance, operational discipline, and exceptional guest experience, modeling franchise values and standards.
- Collaborate with Operations and Human Resources on development initiatives, performance evaluations, and required certifications.
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Participate in new restaurant openings, leading training sessions, checklists, certifications, and validating brand standards prior to opening.
Job Requirements
- Full proficiency in English (spoken and written).
- Previous experience in restaurant operations, training, supervision, or similar roles.
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ServSafe Food Protection Manager Certification required (or ability to obtain within the first 30 days).
- Strong computer skills, including training platforms, email, and Microsoft Office.
- Excellent communication, leadership, organizational, and teamwork abilities.
- Ability to work under pressure, manage multiple priorities, and resolve issues quickly and effectively.
- Availability to work nights, weekends, and holidays based on operational needs.
- Ability to influence, motivate, and coach teams while maintaining a high level of professionalism and integrity.
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Must be able to stand, walk, and work on foot for extended periods of time, as a majority of the job will be performed on the restaurant floor.
Benefits
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Car allowance
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Mileage reimbursement
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Paid time off (PTO)
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Vacation
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Flexible schedule
- Opportunities for career growth within a rapidly expanding restaurant group
- Involvement in new restaurant openings and strategic brand initiatives
Ideal Candidate Profile
We seek a dynamic, disciplined leader passionate about service excellence and team development. The ideal candidate enjoys teaching, inspiring, building culture, and ensuring every restaurant operates at its best. This role is perfect for individuals who are detail-oriented, strategic thinkers, and strong coaches.
Equal Employment Opportunity Statement
Rich Port Restaurants is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to creating an inclusive and diverse workplace where all employees feel valued and respected.
